Privacy Policy & Terms of Service

1. Introduction

At Prana Physiotherapy (we, our, & us), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and address
• Health Information: Medical history, treatment details, and physiotherapy records (with your consent)
• Appointment Information: Booking details, preferred dates and times, and special requests
• Payment Information: Billing details and payment method information (securely processed through third-party payment processors)
• Communication Data: Messages, feedback, and correspondence with our team

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our physiotherapy services
• To process appointments and manage your treatment schedule
• To communicate with you about your appointments, treatments, and health progress
• To send important updates, newsletters, and promotional materials (with your consent)
• To improve our services, website functionality, and patient experience
• To comply with legal obligations and maintain proper medical records
• To process payments and prevent fraudulent transactions

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With other healthcare professionals involved in your care (with your consent)
• Service Providers: With trusted third-party service providers who assist in operating our website and delivering services
• Legal Requirements: When required by law, court order, or legal process
• Emergency Situations: To protect your health and safety or that of others
• Business Transfers: In connection with any merger, sale, or transfer of our business

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and confidentiality
• Secure storage of physical and electronic medical records

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information for certain purposes
• Withdrawal: Withdraw consent for data processing at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations and laws.

9. Childrens Privacy

Our services may be used by children under the age of 18 with parental consent. When providing pediatric physiotherapy services, we collect and process childrens information only with proper parental or guardian authorization and in compliance with applicable child protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new Last Updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

1. Acceptance of Terms

By accessing and using the Prana Physiotherapy website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

2. Services Description

Prana Physiotherapy provides professional physiotherapy and rehabilitation services including, but not limited to:

• Pain management and chronic pain treatment
• Sports injury rehabilitation
• Post-surgical rehabilitation
• Neurological physiotherapy
• Orthopedic physiotherapy
• Geriatric and pediatric care
• Cardiopulmonary rehabilitation

All services are provided by qualified and licensed physiotherapists in accordance with professional standards and regulations.

3. Appointments and Scheduling

• Booking: Appointments can be booked through our website, phone, or in person
• Confirmation: All appointments are subject to availability and confirmation
• Cancellation: Please provide at least 24 hours notice for cancellations or rescheduling
• Late Arrivals: Arriving more than 15 minutes late may result in rescheduling
• No-Show Policy: Repeated no-shows without notice may result in service restrictions
• Emergency Cancellations: We understand emergencies happen and will work with you to reschedule

4. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical history and health information
• Inform us of any changes in your health condition or medications
• Follow treatment plans and home exercise programs as prescribed
• Attend scheduled appointments or provide adequate notice for cancellations
• Pay for services in accordance with our payment terms
• Treat our staff and other patients with respect and courtesy
• Notify us immediately if you experience any adverse reactions to treatment

5. Fees and Payment

• Payment Due: Payment is due at the time of service unless other arrangements are made
• Accepted Methods: We accept cash, credit cards, debit cards, and digital payments
• Insurance: If you have insurance, it is your responsibility to verify coverage
• Fee Changes: We reserve the right to modify our fees with reasonable notice
• Outstanding Balances: Unpaid balances may result in suspension of services
• Refunds: Refunds are provided only in specific circumstances and at our discretion

6. Medical Disclaimer

While we strive to provide the highest quality care:

• Treatment outcomes may vary based on individual circumstances
• We cannot guarantee specific results or recovery timelines
• All medical advice and treatment are based on professional assessment at the time
• Information on our website is for general educational purposes only
• Always consult with your healthcare provider for specific medical advice
• In case of emergency, call emergency services immediately

7. Limitation of Liability

To the fullest extent permitted by law, Prana Physiotherapy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount you paid for the specific service in question.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Prana Physiotherapy and protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Confidentiality and Medical Records

We maintain strict confidentiality of all patient information in accordance with applicable healthcare privacy laws and regulations. Your medical records are securely stored and accessed only by authorized personnel involved in your care. You have the right to access, review, and request copies of your medical records.

10. Termination of Services

We reserve the right to terminate or suspend services to any patient who:

• Violates these Terms and Conditions
• Engages in abusive, threatening, or inappropriate behavior
• Fails to pay for services rendered
• Provides false or misleading information
• Repeatedly misses appointments without notice

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

12. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact: